Request a delay compensation

About your personal data
When you use this form your personal data is collected to take care of your delay compensation in the best way possible. They're only used in a way for us to respond to you about your case. If you want to know more about how we handle your personal data, please see our page about GDPR.

Keep in mind that what is submitted to the authorities becomes a public document that may be read by outsiders, in accordance with the principle of public disclosure.

Select where you had your ticket (Required)

You have to select where you had your ticket

UL card UL app

Traveler category (Required)

You have to select traveler category

How late were you? (Required)

You have to select how late you were

Delayed to your final destination with UL by more than 20 minutes - 50% refund of the ticket price Delayed to your final destination with UL by more than 40 minutes - 75% refund of the ticket price Delayed to your final destination with UL by more than 60 minutes - 100% refund of the ticket price

I traveled / would have traveled with... (Required)

I traveled / would have traveled with... is required

From (stop/station): (Required)

From (stop/station): is required

To (stop/station): (Required)

To (stop/station): is required

Date of event (YYYY-MM-DD) (Required)

* Incorrect date, enter 4 digits for year, 2 digits for month and 2 digits for day with dash inbetween.

* Enter a date before now.

Departure time for the original trip (TT:MM) (Required)

* Entertime in HH:MM format

Describe what happened (Required)

Describe what happened is required

Account information

I use Iban/Swift

Clearing number (Required)

Account number (Required)

Contact details

First name (Required)

First name is required

Last name (Required)

Last name is required

Address (Required)

Address is required

* Adress must contain street number.

Zip code (Required)

Zip code is required

Town (Required)

Town is required

Phone (Required)

Phone is required

Incorrect phone number

Email (Required)

Email is required

* E-mail address has an incorrect format

I hereby certify that all information I have submitted is correct. Fraud will be reported to the police! (Required)

Certify is required

Please confirm that you are human