Tell Us What You Think

Your comments are the best way for us to find out if something isn't working the way it should. They help us get better and improve the quality of your travel.

Injury and other incidents
Were you injured while traveling using our transit system or involved in a serious incident? Please contact UL Customer Service at 0771-14 14 14.

About your personal data
When you use this form your personal data is collected to take care of your comments in the best way possible. They're only used in a way for us to respond to you about your case. If you want to know more about how we handle your personal data, please see our page about GDPR.

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Contact

Need More Help?

If you want personal assistance, we are here every day of the week, all year round. You can reach us here. 

delay compensation

Late Because of Us?

If you were at risk of being more than 20 minutes late to your destination, you can apply for compensation here. 

Email us

Do you have a simpler question?

Do you have a simpler question about e.g. tickets or a trip? In that case, you can email fragaoss@ul.se, and we will help you!

Please note that we do not handle comments on this email address.