Change or cancel direct debit

Do you want to change your ticket catergory or cancel your direct debit? Have you moved or changed your name? You can easily notify us of the changes via the online form below, or by printing and posting a paper form that you can find further down on this page.

Your desired changes need to be provided to us no later than the 15th of the month before you want the change to take effect.

If the 15th has passed, and you want to cancel your direct debit from next month? Then you can cancel your direct debit mandate yourself via your bank. You can do this up until the money is withdrawn from your account on the 27th, and in that case, you do not need to fill in the form below. 

Change bank details?

If you want to change your bank details for the direct debit, you need to send in a paper form since we need your signature. The form needs to be provided to us no later than the 15th of the month before you want the change to take effect. You can find the form further down on this page.